Kellie Mills – Coach, Trainer and Speaker

Creating Change…one conversation at a time

Are you wasting a wage on your managers?

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In most organisations, high achievers and self-starters who have strong technical skills or great qualifications are usually first in line for promotion.

These workers are our top fifteen percenters and are incredibly valuable employees. They are used to getting on with the job. They are focused on the task. They can see the big picture. They are loyal and hardworking.

Then we put them in charge of people who are nothing like them. Suddenly, they are responsible for the rest of the team who can range from the plodders and followers to the cynical troublemakers.

And neither side copes well.

The manager lives with constant frustration. ‘Why don’t they just do it? Why do they have to be told everything?’ they ask. Staff wonder why the manager is on their back all the time. In no time, you can have bullying and harassment claims to deal with.

If the manager isn’t well trained or comfortable in the art of delegation or direction, they end up doing the work for the staff because it is ‘just easier’.

Ultimately, you are paying a manager’s wage and getting a hard worker, but not a leader of a productive team.

Implementing a manager without leadership skills is a recipe for disaster. Common problems include team dysfunction as the manager becomes stuck in work tasks, missing the people issues erupting around them. They can also become overwhelmed by the added people responsibilities and burn out fast.

If you are not investing in training your supervisors and managers in people leadership skills, you could, in fact, be wasting a wage. Staff have a greater expectation on Managers to be people-focused leaders these days so throwing your best technical people into the deep end and hoping they’ll ‘do okay’ can be a costly experience for the organisation if they fail.

So what is management exactly, and how does it differ from leadership?

Leadership involves creating an inspiring vision of the future and motivating people to understand, engage with and achieve that vision. Managers are responsible for ensuring that vision is implemented efficiently and successfully. To be fully effective, managers need to fulfil both roles.

So many organisations focus on their managers managing tasks only. This unfortunately leads to people like me getting called in to ‘fix’ things.

There is nothing wrong with placing your best and brightest in a management position, but they also must know how to lead.

Many smaller companies can’t afford to offer internal study or to send aspiring managers to external training, so there is no formal leadership training. But rather than transplanting employees directly into management, you can begin training them to be managers in their current job.

Consider the qualities of a good manager, and then provide employees the opportunity to build those qualities. Develop their personal skills, team skills and corporate skills.

This can involve creating a culture of learning where employees push themselves and meet new challenges, providing incentives for employees to learn on their own by giving them time off to attend conferences or book individual leadership coaching.

Also encourage goal setting, build team communication skills and familiarise employees with what happens inside the business. If you can offer formal management training, of course offer it.

By giving your staff the chance to build leadership skills and habits before they become managers, you can also see which employee will make the best manager.

It’s often said that a company’s greatest asset is its people. This may be true, but it takes a great leader to guide those people and therefore the business to success.

As American social leader and activist Benjamin Hooks once said: If you think you are leading and turn around to see no one following, then you are just taking a walk.

Mills-Eaton Training delivers In-House training for medium-large organisations. They specialise in Team Development (with expertise in dysfunctional teams), Leadership, Communication and other practical programs.

Contact Kellie Mills on

5 ways to get your Manager’s attention.

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Here are my top tips on how to get your Manager’s attention:

  1. Put yourself in your manager’s shoes – think about the pressures thatthey might be under; what might be their key priorities, and how does what you want or need fit within those priorities? What may seem incredibly important and urgent to you, may be down the end of a very long list of issues that you manager is currently facing.
  2. Respect their time – choose your timing when you have something to discuss with them. Indicate the importance of your issue by making an appointment to see them, rather than mention it in passing in the corridor. Often staff give managers information at inconvenient times, and then wonder why nothing is followed-through. If what you want to talk about is important then do what you can to minimise distractions and ensure that you have their full attention. Also, when you tell them that you need ten minutes of their time, don’t talk about an issue for an hour.
  3. Consider their personality and preferred communication style – does your boss like extensive detailed explanations? Do they respond better if they have a brief email prior to a meeting so they have time to weigh up options? Do they make quick decisions or are they analytical and like to gather all of the facts first?  In team meetings, if there is a controversial issue, consider how you would feel if you are put on the spot in front of an audience, then ask yourself how your boss would prefer to deal with it.
  4. Speak their language – generally, the more senior a supervisor or manager is, the more they have to focus on budgets, targets, numbers and safety. So if for example, you want to ask for a new piece of equipment or an additional staff member, do your homework first and prepare a case study outlining the costs and the overall benefits to the company that the additional expenses would bring. Oh, and remember the magic 4 letter word…RISK! Part of a manager’s role is to identify potential risks and minimise the impact of them. Where relevant, let them know you have factored in the various risks involved in your proposal.
  5. Don’t use their office as a dumping ground – if you want your boss to take you and your concerns seriously, don’t just walk into his/her office and dump your problems for them to sort out. Where possible consider a couple of solutions before you see them and then present the issue, and your ideas of how it may be resolved. Your boss may prefer an alternative solution, but they will respect you for looking at the bigger picture.

Mills-Eaton Training delivers In-House training for medium-large organisations. They specialise in Team Development (with expertise in dysfunctional teams), Leadership, Communication and other practical programs.

Contact Kellie Mills on